Winchester Motor Group Customer Services Award

Winner: Brymor Construction

FAMILY-RUN Brymor Construction has a wide range of customers and it keeps them all satisfied as this award testifies.

Brymor deliver projects in all sectors, ranging from £25k to £20m, including factories, hospitals, hotels and homes.

The company, based in Waterlooville, was founded in 1987 by chairman Stephen Morton.

Stephen said: “We have achieved and awful lot for a family business.”

He paid tribute to the support his wife Jan, a director of the company from the outset and his daughter Carmen, who is the company’s HR director.

Brymor had achieved steady growth up until six years ago when he recruited the services of managing Mark Dyer, said Stephen.

“He has been phenomenal, bringing in new procedures and quality controls.”

Since its foundation 1987 the company has remained true to its vision and values, firmly believing people are the most important asset to the business.

Building long-term relationships with customers, staff and supply chain partners based on trust, honesty and integrity and delivering on commitments is an approach which Brymor attributes as a major reason for its sustained growth and success.

Dan Nilsson of category sponsors Winchester Motor Group said: “All the entrants had customer service at the heart of their businesses but in a diverse shortlist one stood out above the rest.”

The ethos of great customer service is evident right through the business, from the management team right down through the staff and even to subcontractors. Their self-imposed ‘Excellent Delivery’ standards have been exceeded and they are continually above the national construction industry figures for customer satisfaction. Worthy winners!"

Runners Up

NEW PLACE HOTEL

Situated in the beautiful English countryside, the Grade I listed manor house beautifully blends tradition and modernity.

Created by Sir Edward Lutyens to save the interior designs of an earlier estate in Bristol, and with gardens designed by Thomas Mawson, with input from Gertrude Jekyll.

New Place has a restaurant, bar and meeting or event spaces with accommodation just a short walk in a lovely mews. The ornate wrought-iron gates welcome you to the charming venue. Set amongst 32 acres of grounds are a woodland trail, swimming pool, tennis court, activity field, cricket pitch, and croquet lawn.

BATALAS AUDITOR TRAINING

With more than 50 years history, Batalas has a wealth of knowledge and experience running auditor training courses worldwide; enabling customers to achieve sustainable improvements in organisational performance.

The company teaches a range of ISO standards including 9001 (quality), 14001 (environmental), 13485 (medical devices), 45001 (occupational health and safety), 27001 (information security) and AS9100 (aerospace and defence).

As a CQI IRCA Approved Training Partner, its courses lead to professional qualifications that are internationally recognised.

To complement the ISO training, Batalas also offers a range of staff development courses and interactive workshops – supporting clients through their learning journey.

SILVER LINING CONVERGENCE

Founded over 10 years ago, Silver Lining has grown to become a leading name in communication technology throughout Hampshire and the UK.

Their success lies in their ability to create an innovative product offering for their customers – from business IT and telecommunications to data and mobile solutions, and everything in between. Their dedicated team in Whiteley focusses not only on excellence for the business and their customers, but also commitment to the region and charitable causes through fundraising, specialist educational programmes and donated services.