IT’S fast food and personal service with a smile.
Another Hampshire fast food restaurant is now taking the digital lane after reopening.
McDonald’s in Ower has become the latest of the chain’s eateries to offer table service.
It comes after the branch underwent a major makeover, which included installing digital kiosks where customers can browse the menu, order food and print off a receipt. They then have the option to take a seat and wait for staff to bring their meal to them.
Tablets have also been installed at some tables to allow customers to use the internet, play games or check emails.
The restaurant was reopened by West Wellow parish councillor Harmeet Singh Brar and former Wellow parish councillor Angela Ratcliffe. It comes just five months after the Swaythling branch became the first McDonald’s in the county to begin bringing food to customers’ seats after a similar digital transformation.
Both branches, run by franchisee Tony Bennett, are among more than 400 McDonald’s restaurants to begin offering the service after a trial at 14 eateries last year.
Tony said: “We’re thrilled with the transformation because we’re committed to offering our customers more choice and fast service. Technology has a huge role to play in all walks of life, including our customers’ eating-out experience, so the new tech we’ve introduced recognises the way people live their lives today.
“The response to the changes from my team has been very positive.”
“To ensure we continue to create an outstanding customer experience, I am also continuing to invest in my people through our industry-leading training programmes and career opportunities.”
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereLast Updated:
Report this comment Cancel