A SOUTHAMPTON cruise line has extended a pause in operations for all its sailings until later this year.
P&O Cruises announced that it won't be going out to sea until October 15 while it focuses on working closely with public health bodies.
In a bid to approve further health and safety protocols across the company and "still give guests an amazing holiday", all customers who were booked on these cancelled sailings will receive an enhanced Future Cruise Credit.
Measures already include hand-sanitizing stations, rigorous cleaning and disinfecting procedures, health declaration forms and a medical facility on board.
During the recent crisis, they have added robust health screening while joining the ship, starting with thermal scanning of guests and crew.
P&O Cruises president Paul Ludlow said: “As a business our operational focus is not “when can we resume sailing?” but is instead “how can we develop a comprehensive restart protocol that will keep everyone on board, our crew and guests, safe and well and still give our guests an amazing holiday?”
“We are working with government and industry bodies at the highest possible level, such as Public Health England (PHE) and the US Centers for Disease Control and Prevention (CDC), to review every aspect of a holiday with us and establish a framework of policies and procedures.
"Our aspiration is to be adopting best practice in managing COVID-19 within the travel industry.
“Unfortunately, as the world continues to adapt to this global crisis, we have made the decision, difficult as it is, to extend our pause in operations for all sailings up to and including October 15, 2020. We are so sorry for the disappointment this will cause to so many of our guests.”
Following feedback from guests, P&O Cruises has also confirmed that the Future Cruise Credit, which may be held until the end of 2021, may be put against any holiday on sale at that time.
FCCs may also be used to upgrade or for a second cabin for any existing booking and also may be gifted or transferred to someone else. This option will also be available until the end of December 2021.
He added: “We want to apologise once again to those guests who wait for refunds, particularly at a time of financial constraints, however the new technology we have in place is rapidly improving things though and we continue to make further progress on a daily basis.”
“We have for years had in place many of the protocols now considered advisable for other social gathering venues, such as hand-sanitizing stations and rigorous cleaning and disinfecting procedures.
"We also have for years gone beyond those protocols by having guests complete a health declaration form and having a comprehensive medical facility on board each ship providing 24/7 medical care and treatment.
"During the recent crisis, we added robust health screening upon embarkation, starting with thermal scanning of guests and crew.
“Along with the rest of the world, we will adapt. We will work closely with medical experts and global authorities to help us determine the best way to move forward while honoring our highest responsibility – the health, safety, and wellbeing of our guests, crew and communities we visit, along with compliance and environmental protection.
“We have always taken such pride in our standards of cleanliness and hygiene before Covid-19, but when we return there will be enhanced protocols approved by hospitality and national public health authorities.
"This will ensure we continue to have in place high levels of cleanliness across every single aspect of public areas, crew living areas and every item of furniture in cabins and everywhere on board as well as approved safety standards for the service of food and drink; entertainment and experiences on board and on shore.
“When the time is right, we will be ready to resume our tradition of providing amazing holiday experiences for our guests.”
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