RESIDENTS of a housing development say they are appalled after they were forced to go without water for more than two days.

The development at North Stoneham Park, Eastleigh was without water for over 48 hours.

According to residents, despite their efforts to get in touch with their housing association, VIVID Homes, nothing was done and it was only when they got their MP involved, that it was fixed.

Bottled water was delivered and the water was turned on again on Tuesday, but since, there has been further issues as water and waste backed up into flats, forcing residents out of their homes.

One resident, Sian Butt, said: “Ten flats, children, pets, those self isolating, left without any water at all.

“We are thirsty, tired, upset, can’t shower or use the toilet and Vivid just keep passing the blame and refusing to help us.”

Another resident, Matt Green said: “I’m currently isolating and not able to leave the house, I’m a key worker too.

“The response and attitude has been appalling.”

MP Paul Holmes says he is happy the water has been restored, but “incredibly disappointed” by the way residents were treated.

He said: “Prior to my involvement, residents were told it may take days to fix the problem and were running out of clean water.

“The level of care and support provided to residents during this incident was not good enough and I’ll be following this up with VIVID as a matter of urgency.”

Jonathan Cowie, Chief Operating Officer at VIVID said: “We’re sorry for the disruption and inconvenience caused to our customers while we temporarily isolated the water supply to the block of 9 flats in North Stoneham. This was due to a fault with the stop cock for the building.

"We provided customers with bottled water and made the management agent for the block aware. The management agent was unable to rectify the issue the following day, so to minimise the disruption to our customers, we sourced our own specialist contractor who completed the repair that evening.

"Our staff were on site the following day to check that the issue was fixed and to discuss with customers any further repairs and cleaning needed.

"We’ll be working with the management agent to review our approach and ensure future repairs are dealt with promptly.”