ANGRY customers of a music festival have spoken out after months of waiting for a refund on a cancelled event.

Park Proms was due to take place at Romsey’s Broadlands Estate on August 27, but due to Covid-19, the event was cancelled with all acts moved to next year.

Once customers were told that the event was off, they were given the option whether they wanted to apply for a refund or have their tickets carry over to 2022.

Now though, more than two months after applying for refunds, some still haven’t received anything back and are now losing hope of ever receiving their money.

In a previous Daily Echo report, the event organiser, Podium Events Group, said it had turned off its phone lines in order to focus on getting refunds processed.

In August, other customers had raised their concerns about refunds, but Michael Hlavaty, director of Podium Events Group said his team were working “tirelessly” to process refund requests.

Now another, Michelle Smith, 52, has spoken out after her daughter purchased a ticket, along with her friend, worth £120, but despite applying for a refund on the week of the cancellation, ahead of the cut off, they have received nothing back.

Michelle, who lives with her daughter, 27, in Hythe said: “Despite her sending several emails she is still waiting. They are more interested in selling tickets for next year than actually looking after customers that bought in good faith for this year.

“This is unacceptable and waiting this long to still have no refund or communication is disgusting.

"Unfortunately the cost of living is increasing more and more and wages/benefits are not increasing to cover this so why should park proms keep customers money?”

Big names such as Pixie Lott, Scouting for Girls and Eliza and the Bear were expected to perform at the event in August.

Mr Hlavaty previously said: “Our team is working as hard as they can but because we are a small team we made the decision to turn the phone lines off just so we could get back to people’s emails as quickly as possible.”

But Michelle added: “We’re not getting anywhere. We don’t know where to go next because £120 for the two of them, we could do with that money back.”

The organisers of the event were approached for comment. No response had been received before the Echo went to press.