Southampton care home South Haven Lodge slammed in CQC report

South Haven Lodge in Woolston is providing 'inadequate' services when it comes to the safety of residents.

Care Quality Commission inspectors visited the home recently after it was told to improve back in January 2021 – but found that things had worsened.

A report shows that risks to residents had not been mitigated, staff did not have the correct training, and carers often failed to report injuries and prescribe medicines.

"People were not safe because identified risks had not been mitigated," reads the report.

South Haven Lodge in Southampton has been slammeed by the CQC. Photo: Google Maps

"Staff had not always reported concerns such as red skin marks and burns on people’s skin, to enable any required action to be taken.

"People’s care plans and risk assessments identified their individual risks but actions to reduce these risks were not clearly defined. Staff had not followed guidance, where it had been provided, this which meant people had been injured or placed at risk of injury.

"New staff had not completed moving and handling training which meant they should not support people to move, for example, using a hoist. However, an untrained staff member had assisted other staff in supporting a person to move and the person slipped out of the hoist, which put them at risk of serious injury.

"People had not always received their medicines as prescribed, which put them at risk."

South Haven Lodge, which provides personal and nursing care for 32 older people, some with dementia has also been told it must improve its leadership.

Inspectors discovered there is not a registered manager at the home.

"Staff recruitment records did not contain all the relevant checks needed by legislation," continues the report.

"The provider relied on agency staff and there was a lack of oversight of their practice. Staff gave us negative feedback about staffing levels as they felt people sometimes waited too long to be supported with their morning personal care routine.

"Staff felt the culture of the home was not positive. Some records were not accurate or complete and some were not kept securely."

The home, which is run by New Century Care (Southampton) Limited, was caring for 32 people at the time of inspection.

In the three areas effectiveness, care and responsiveness, it was rated 'good'.

But in the categories of safety and leadership, it ranked 'inadequate' and 'requires improvement' respectively.

The Echo has contacted New Century Care for a comment.