Rose Villa care home told to improve after possible abuse not reported

Care Quality Commission (CQC) inspectors found a patient at Rose Villa Care Home in Sarisbury Green had told staff they believed they were abused.

However, the manager at the care home had not realised this should be reported to the council.

The report said: “[Inspectors were] concerned some potential safeguarding incidents had not been alerted to the local authority.

“We found a person had disclosed they believed they had been abused to staff; however, the registered manager had not realised this should be reported.”

In response, the care home said they raised the issue with safeguarding and sought input from older persons' health teams.

But despite this, it said "nobody could help us" as the person did not have a diagnosis of a mental health condition.

The resident was monitored by staff and given one-to-one support.

Back garden Rose Vila Care home (Image: Rose Villa)

READ MORE: Care home told to improve by health watchdogs

The report adds that a patient who attempted to harm themselves and get others to help them had been referred to the safeguarding team but staff failed to let the CQC know.

"Providers are required to notify CQC of significant events that happen in their services", it adds.

However, a spokesperson for Rose Villa Care Home disputed this.

They claimed teams were aware of the issue and behaviour care plans were put in place for when the resident was showing these behaviours.

The home said a meeting was raised with social services and the family and a decision was made for the resident to remain on site.

On a different occasion, a patient had repeatedly made comments which could impact their personal safety.

However, this was not included in risk assessments.

As a result, inspectors also did not feel assured all risks associated with people had been assessed.

The care home said this was because of a change in the IT system, however, once the information was requested by the inspectors, the spokesperson said: “I was able to download it from the old system and show them, including emailing it to the inspector in between.”

At the time of inspection on January 15, the home on Brook Lane was providing support for 16 people. 

It added: “We are very disappointed with the outcome of the report after the amount of work and changes that have been put in place since our last inspections.”

“Rose Villa has always put the safety, wellbeing and health of the residents first and will continue to work with residents, families and local authorities to ensure we are continuing to provide care in a person-centred approach.”