A family-run private hire firm has been found not 'fit and proper' by councillors who decided to revoke its licence with Southampton City Council.

The council's Licensing Sub Committee found Cab My Ride's licence holders were not fit and proper.

It comes after the business, which also runs Bitterne Cars and Aryvo, was subject to a string of complaints and warnings from the licensing team.

READ MORE: Cab My Ride boss says mistakes made due to sudden growth

Yesterday, the firm's boss Arjan Sahota apologised before the committee at Southampton City Council adding that he was working hard to 'gain back the trust' of the community.

A string of complaints were made against the company.

The other complaints quoted in the council report include wheelchair users being overcharged, children being driven to and from school in an unlicensed and damaged vehicle and questions about the conduct of the former director, who resigned in 2020.

In a written decision published online, the committee said: "[We have] considered all the facts but were not persuaded that the operator is currently fit and proper, and the operator licence should therefore be revoked."

It added: "The Sub Committee was concerned about the number of complaints against the operator over a period of time culminating in a second instance of allowing a private hire vehicle to be used when unlicensed.

"On the previous occasion the operator had received a warning and demonstrated a system to the Licensing Officers which ensured there could be no repeat.

"Unfortunately, the system failed and there was a repeat.  Whilst the Sub-Committee listened to the reasoning for the failure it had to consider its duty to public safety."

The firm's boss was asked about the culture and safeguarding policies at the firm but the committee found them to be 'unsatisfactory in that they did not properly address the issues that had arisen'.

The firm's licence remains in place pending an appeal to the magistrates' court.

Cab My Ride has been contacted for a comment.