The chief executive of broadband provider toob has apologised for repeated outages - but has warned of further disruption.

Nick Parbutt has emailed the Hampshire-based business's thousands of customers after a network failured on February 13 and another outage on February 20.

He has now said there will be more disruption as engineers fix problems overnight - but said this will be kept to a minimum.

Mr Parbutt, in an e-mail to customers, said in the first instance there should have been an automatic switch from one data centre to another but this did not happen.

He said: "Our engineers mobilised quickly, and we were able to get most customers back online through the course of Tuesday morning, however, there were additional changes required to ensure our service was robust and this created further disruption for some of our customers over the course of Wednesday and Thursday.

"We also had a completely unrelated incident on Tuesday, February 20, which affected the network and resulted in a loss of service.

"Our engineers were able to identify the problem quickly, which was caused by a network partner, and resolve it within an hour and restore service.

"As a result of these incidents, we are conducting a thorough review of the network, to ensure this does not happen again and improve our resilience. This will inevitably mean that we will need to make changes on the network.

"These will be made overnight, and we will provide advance warning to any customers that may be affected to keep disruption to a minimum."

Mr Parbutt said the company is now adding a network status page to its website so customers can see if it is working.

He said: "We are committed to providing a fast and reliable service and investing to ensure we can deliver this for all our customers.

"The last few weeks have been out of the ordinary, however it was not good enough, and you have my commitment as the founder of toob that we will be learning from the incident and making the necessary investment to improve.

"My sincere apologies for the inconvenience and thank you for your patience."

Fibre provider toob is based in Portsmouth.