Best and worst GP surgeries in Southampton revealed

But the Living Well Partnership's score was slightly higher in the GP Patient Survey 2024 than it was 12 months ago.

The annual survey has revealed the best and worst doctor’s surgeries in Southampton.

The results are according to city residents who rely on the service of the surgeries.

Last year, the Living Well Partnership was given a score of 39.93 per cent in the ‘overall satisfaction’ category.

And this year it remains at the bottom of the table, with a 50.4 per cent ranking in the ‘overall positive experience’ category.

Weston Lane Surgery, Ladies Walk, Bitterne Park Surgery, Midanbury Surgery, Harefield Surgery, West End Surgery, St Luke’s, and Botley Surgery all fall under the Living Well Partnership.

The other surgeries rated lowest in this category are Solent GP Surgery and Alma Road Surgery, scoring 52.5 per cent and 57.4 per cent respectively.

At the other end of the table is the Homeless Healthcare Team, Hill Lane Surgery, and Highfield Health.

The top 10 rated GPs in the ‘overall positive experience’ category

(Image: Pixabay)

Homeless Healthcare Team – 90.6%

Hill Lane Surgery – 90.3%

Highfield Health – 90.1%

Stoneham Lane Surgery – 85.8%

Burgess Road Surgery – 85.6%

Lordshill Health Centre – 85.5%

Woolston and Chartwell Green Partnership – 79.6%

Cheviot Road Surgery – 79.3%

St Peter’s Surgery – 78.9%

Walnut Tree Surgery – 74.2%

READ MORE: Landlord of GP surgery in closure row says dispute is now over

Lowest scoring GPs in the ‘overall positive experience’ category

Living Well Partnership – 50.4%

Solent GP Surgery – 52.5%

Alma Road Surgery – 57.4%

Brook House Surgery – 59.5%

University Health Service – 69.6%

Raymond Road Surgery – 70.2%

Old Fire Station Surgery – 70.5%

The Shirley Health Partnership – 70.6%

Atherley House Surgery – 73.7%

Aldermoor Surgery – 74%

'More to be done'

James Roach, Director for Primary Care for NHS Hampshire and Isle of Wight, said: “Each year the national GP Patient Survey provides us with a snapshot which can help us to better understand both positive patient interaction with our GP practices and areas we can improve on.

“Throughout the year we use a variety of methods to hear about peoples’ experiences and we know that sometimes access to GPs specifically, or the timeframe in which appointments are given, is an area patients have concerns over.

“We are seeing record numbers of patients in General Practice and continue to look at innovative ways in which we can support our practices and patients.

“Over the past 12 months we have been supporting our practices to help overcome some of these challenges. For example, we have expanded our primary care workforce by recruiting an additional 219 people into supportive roles through the Additional Roles Reimbursement Scheme (ARRS). These roles include health and wellbeing coaches and first contact physiotherapists, to help people get access to the mot appropriate support more quickly.

“Most of our practices have updated their phonelines which includes the option to have a call-back service if lines are busy.

“And through the Pharmacy First scheme, thousands of people have been able to access advice and treatment for seven common conditions via their local pharmacy, without the need to make an appointment.

“We have delivered the most successful COVID-19 vaccination campaign in the southeast region – with more than 180,000 COVID vaccines delivered.

“While we know our practices are providing millions of same-day appointment, which includes face-to-face appointments with GPs, we know there’s more to be done to continue supporting our practices in caring for our communities.

“We also want to say a huge thank you to our practice teams, who work tirelessly to support patients, when we know sometimes demand can be high and in challenging circumstances."