Sir.-Thank you so much to the lovely man who looked after me at Basingstoke station around 12.30pm on December 29, getting me into a taxi and paying for it, so that I got home safely. I am very grateful.

-Name and address withheld.

Sir.-We would like to thank the staff and customers of Allders, who helped us when we fell on the escalator in the store at lunchtime on Thursday, January 1. Thanks also to the ambulance service.

-J Bulmer and G Wellstead, address withheld.