I AM very unhappy in the way the Daily Echo article was written. I have helped at Glen Lee on many occasions and for you to say that vulnerable adults are at risk is a load of rubbish.

It was written that faeces were found smeared on a toilet seat, a soiled incontinence pad was found discarded in a communal bath, and that toilets and a bathroom had a offensive smell.

You didn’t bother to say that this was between 8.30am and 9am, when in most care homes this is a very busy time, especially in a severe dementia home like Glen Lee.

A dementia patient can take his/her pad off at any time and leave it anywhere, and when that happens it is always picked up and disposed of in the right way.

Also, the more able-bodied can use the toilet by themselves, but where they suffer with severe dementia they often leave faeces around, and like I said, this is a very busy time in a care home, most carers are busy washing and dressing residents.

The more able-bodied will take themselves to the toilet and are left to do this, as it is their human right to be as independent as they can, for as long as they can.

The cleaning staff start work at 8am, but as its part of their contract they have to give out breakfast and drinks first to the residents, then they start their cleaning.

In the article it wasn’t stated what time the CQC person arrived at the home and how busy that time of day would be.

Any dementia home would have problems with residents disregarding pads and smearing faeces around.

Perhaps some of these people should take the time to visit Glen Lee or do some voluntary work for a couple of hours to see how busy and demanding the carer’s job is.

People always see the bad side but never give praise to the staff for the amount of hard work they all give to their job.

Yes there was a medication error, which the persons involved admitted fault, and the problem has been rectified.

DEBORAH DRUMMOND, Address supplied.