BT IN response to Richard Grant of Burley’s letter of June 12, I too had problems accessing my BT account as it would not recognise my password.
This situation did not improve even though I telephoned and complained, being assured I would receive a hard copy of my account, which never turned up.
After about two years, I gave up and moved my account. Of course, BT pleaded with me to remain, citing what a good deal they could give me! I am now happily receiving hard copies of my account and can pay by whatever means I choose.
Other utilities should be following this example and not forcing customers into accounts which they do not want, with monthly sums being deducted, in order to receive the best monetary deal.
S HUCKER, Address supplied.
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