Recently I made arrangements to have a BT line into my house and cancel Virgin. Days later I rang BT to confirm the date for connection.
I was bewildered to hear it had been cancelled as I hadn't paid the £25. Apparently this is what they charge to have to have a credit rating checked. This was a surprise to me as I had not been told about this.
I was told I could proceed with the changeover if I paid by my debit card at that time, which I did. What a shambles this is.
MRS B SMITH, Southampton.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules hereComments are closed on this article