I BOUGHT a combined TV and DVD player for £170 for my brother who lives in Torquay.
I took the parcel to Portswood post office who told me it would cost £7.25 to send first class. That was all I could afford to pay.
My brother did not receive it, so I phoned Royal Mail who told me it was my fault because I should have used special delivery.
I filled out a form and enclosed my postage receipt. I was sent a cheque for £34.
JOHN HEWITT (by e-mail).
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