DUE to estimated readings from Southern Electric I have been massively overcharged just recently.

Though admitting they owe me money they cheekily suggest hanging onto that to cover future bills.

How dare they retain money that rightfully belongs to me! Surely it’s illegal.

We elderly pensioners struggle enough as it is to pay our way, so we can do without this added stress.

They need to be more closely monitored and regulated.

MRS P THOMPSON, Southampton.